At DiscoverMarrakech.ma, we understand that how we collect, use, disclose and protect your information is important to you.
Information we collect about you
Depending on the circumstances, in the course of providing a service to you, we may collect and hold personal information such as:
Information that we collect may be considered “sensitive information”. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive information on the condition that we have your consent.
How do we collect personal information?
You may volunteer this information when you request information from us, contact us (and vice versa), make a booking, register interest for and/or enter a competition, subscribe to one of our newsletters, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media, by speaking to a consultant in-store or any other engagement we or our business partners have with you.
We may also receive the information from a third party, for example:
We will update your information whenever we can to keep it current, accurate and complete.
You represent and warrant to us that you have obtained all required consents and are fully authorized to disclose all personal information you provide to us including without limitation personal information of your friends and family members provided in connection with making travel bookings.
Why do we collect, use, hold and disclose your information?
We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service.
We may collect, hold, use and disclose your information for the following purposes:
When you provide your email address to us to make an online booking, your contact details may be retained even if the transaction is not completed. These details are captured using a secure service. This is so we can assist you in future with online bookings, and as a result of this you may receive a follow up enquiry email. This email will contain information on what action, if any, you can choose that will direct us to cease any further contact with you or destroy the personal information we have collected about you.
We are only permitted to store your personal information for as long as necessary having regard to the purposes for which it was collected or a related or ancillary purpose. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.
Who do we disclose your information to?
We may disclose your personal information as follows:
Security of Information
Easy Transfers a ground handling division of Travel Gateway – DMC has implemented various physical, electronic and managerial security procedures in order to protect personal information from loss and misuse, and from unauthorized access, modification, disclosure and interference. It regularly reviews security and encryption technologies and will strive to protect your personal information as fully as we protect our own confidential information.
Credit card security
Marketing and privacy
We may from time to time use your personal information to identify new or existing products that we believe may be of interest to you. We may communicate this via email, phone or your postal address. If you no longer wish to receive these updates via email, you may opt-out by clicking the unsubscribe link contained in the message. You can contact us using the contact details below to opt-out of receiving phone and postal updates. You can opt-in in future if you wish to receive these updates again.
We do not share, sell or rent information to any third parties for the purposes of direct marketing.
Lodging a complaint
If you believe that your privacy has been breached, please contact us using the contact form and provide details of the incident so that we can investigate it.
After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.
You can contact us: